Back to site

FitFlow Pro Privacy Policy

Last updated: 2026-03-22

1. General

This Privacy Policy describes how FitFlow Pro and related services process personal data. By creating an account and using the service, you consent to processing as described here.

2. Data We Process

    2.1. Coach account data

    • Full name
    • Phone number
    • Email
    • Date of birth
    • Height and weight
    • Service usage logs

    2.2. Client data entered by coaches

    Coaches are controllers of client information they enter into the service and are responsible for having an appropriate legal basis to process it.

    2.3. Automatically collected data

    • Technical logs and diagnostics
    • Aggregated usage analytics

    3. Purposes

    • Account creation and authentication
    • Providing service functionality
    • Support and incident resolution
    • Security and abuse prevention
    • Service quality improvements

    4. Legal Basis

    • User consent where required
    • Performance of contract
    • Legitimate interests in operating and securing the service
    • Compliance with legal obligations

    5. Data Protection Measures

    • Encryption in transit (HTTPS)
    • Access controls and least-privilege principles
    • Regular security updates and monitoring

    6. Sharing

    We may share data with infrastructure and support providers strictly for delivering the service, and with authorities when legally required.

    7. Retention

    • While an account is active
    • Or as required by law and operational needs
    • After deletion requests, data is deleted or anonymized within a reasonable period unless retention is required by law.

    8. User Rights

    • Access, correction, and deletion requests
    • Restriction or objection to processing where applicable
    • Withdrawal of consent where processing is consent-based
    • Requests can be sent to support@fitflow.tech.

    9. Service and Marketing Emails

    • FitFlow may send service emails required for account access, security, password recovery, payment confirmation, support, and operation of the service.
    • Marketing and product update emails about new features, educational materials, or special offers are sent only if the user gives separate voluntary consent.
    • Marketing consent is optional, is not required to use the service, and can be withdrawn at any time in account settings, through an unsubscribe link in the email, or by contacting support@fitflow.tech.

    10. Policy Updates

    We may update this policy periodically. The latest version is published on this page.

    11. Contact

    Privacy questions: support@fitflow.tech