FitFlow Pro User Agreement

1. General Terms

This User Agreement governs use of FitFlow Pro — the mobile app, the website, the coach account, the client account and the Telegram bot — by an individual user ("User"). Creating an account, or signing in to the client account, means acceptance of this Agreement.

2. Registration and Access

• A coach registers in the app or on the website. One coach account works in both the app and the web account.
• A coach's client reaches their history in the client account with a code sent by email. The client account is free.
• The User must provide accurate information and keep sign-in details secure.

3. Use of Service

• The service is provided on an "as is" and "as available" basis. We may perform maintenance and temporary outages may occur.
• After the first sign-in and data preparation, the coach app works without a connection and sends changes to the server once it is back. Changes not yet sent are stored only on the coach's device.
• The User must not use the service for unlawful purposes, rights violations, or malware distribution.

4. Plans and Payment

• A coach uses the Service free within the free plan limit or pays for a plan with a larger active-client limit. Current plans and prices are published at fitflow.tech/pricing.
• Payment is made on the website through YooKassa. A paid plan may renew automatically; auto-renewal can be turned off and a saved payment method removed in the coach account.
• When a paid or trial period ends with more clients than the current plan allows, the extra clients are paused. Their data is kept and becomes active again after payment or after the coach chooses who stays active.
• A coach's client pays nothing to the Provider.

5. Personal Data

• Processing of personal data is governed by the Privacy Policy.
• Coaches who enter data about their own clients are responsible for compliance with applicable privacy laws and obtaining necessary consents.
• When a coach sends a result to a client, the coach decides what to show. A sent result becomes part of the client's history and stays with the client.
• Service emails related to account security, access recovery, payment confirmation, support, and core service operation may be sent where needed to provide the service.
• Marketing emails about product updates, new features, or special offers are sent only on the basis of separate voluntary consent. Refusing such emails does not limit access to the service.

6. Provider Rights and Obligations

• Provide core functionality of the service
• Reasonably maintain availability and reliability
• Protect confidentiality of user data within the service scope
• We may update features and restrict access in cases of Agreement violations.

7. User Rights and Obligations

• Comply with this Agreement and applicable laws
• Keep account credentials confidential
• Not transfer account access to third parties
• A client may export their history, revoke a coach's access and delete their account in the client account.

8. Liability

To the extent permitted by law, FitFlow Pro is not liable for indirect or consequential losses arising from service use or downtime.

9. Intellectual Property

All rights in the software, design, and related materials belong to FitFlow Pro and its licensors. Reverse engineering and unauthorized copying are prohibited unless required by law.

10. Changes

We may update this Agreement. The latest version is published on this page and applies from publication date unless otherwise specified.

11. Governing Law and Disputes

Disputes should first be resolved through good-faith negotiations. If unresolved, disputes are handled under applicable law in the competent jurisdiction for the provider, unless mandatory law states otherwise.

12. Contact

Email: support@fitflow.tech